BASED IN
VISAS APPROVED
APPROVAL RATE
Visadomus is an immigration consultancy firm that offers guidance and facilitates immigration processes under Portuguese law. We provide support across the national territory for clients of all nationalities relocating to Portugal
Visadomus provides advisory and management services for immigration processes related to residency in Portugal. The types of processes offered include:
Visadomus commits to responding to inquiries within 4 business days, with exceptions for holiday periods and peak times that we will inform our clients in advance.
Any communication outside these official channels is not considered valid, and we are not obligated to respond.
Case Management: Pausing, Reactivation, and Expiration
Missed Google Meeting Appointments
If a client misses a scheduled call, it will be counted as one of the three allotted sessions. Rescheduling is dependent on availability.
Clients may request a visa type change once during the process. If the new visa is more expensive than your original choice, you will be charged the difference accordingly.
Please read this policy carefully before proceeding with our services. All payments are non-refundable under any circumstances, as outlined below:
Payments made to our company are non-refundable. This applies regardless of the following:
Change of Mind: If the client decides not to proceed with the service.
Failure to Obtain Approvals: If the client is unable to secure necessary approvals or permits from relevant authorities.
External Factors Beyond Our Control: This includes changes in personal circumstances, government or consular policies, or other unpredictable events.
If a client chooses to discontinue the process for personal or professional reasons:
No Refund for Payments Made: Payments already made will not be refunded. This includes any costs for completed work, such as sworn translations, document deliveries, or government fees.
Installment Payments: Our services are structured into three installments. If the client discontinues services, no further installments will be required, provided no additional work has been performed.
Once the Welcome Email is sent, the first payment is considered non-refundable. This payment covers:
The creation of the client profile.
Preliminary consultations.
Access to our service platform and initial setup.
We ensure clients are introduced to the service platform before making any payment. Refunds will not be issued due to:
Challenges or misunderstandings in using the platform (e.g., uploading documents).
Technical issues unrelated to our system.
Support is always available to assist with platform navigation and use.
If a client requires a Schengen visa and their application is denied:
No Refund Will Be Provided. Schengen visa processing is beyond the scope of our services, and we cannot be held responsible for outcomes related to such applications.
Important Note:
By proceeding with our services and making the first payment, clients acknowledge and accept the terms of this refund policy.
Important Note:
By proceeding with our services and making the first payment, clients acknowledge and accept the terms of this refund policy.
At Visadomusportugal.pt, we split payments into three installments to make the process easier and more affordable for our clients. However, all payments are mandatory. If we do not receive any of the scheduled payments (except in cases where visas are not approved), we reserve the right to initiate legal debt recovery proceedings to collect the unpaid balance, as the service has been provided in full.
Visadomus operates within the bounds of Portuguese immigration law but cannot control or expedite administrative processes regulated by external entities (e.g., consulates or local authorities). Delays in appointment availability, document processing, or government responses are outside our control. Patience and adherence to the established timelines are essential for a successful immigration process.
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